CallSource^® Aim Higher

In the 6 weeks that we've been on the DealSaver program, we have captured 6 additional sales. With the Daily Sales Summary, we've been able to make our sales consultants more accountable to our managers on incoming sales calls. Awesome Program!!” — Jim Loynes, Sales & Marketing Director, Allen Cadillac - GMC -Hyundai

We have tripled our sales since taking over Oct 1st and one of the biggest reasons is CallSource. Being alerted within minutes about a sales call gone awry is fantastic. It's a tool no dealer can be without..” — Daniel Sterkel, General Manager, Nissan of Valencia

I have been in this industry 25 years - I have taken courses. I have taught courses. I was not expecting much, but your courses made me laugh, made me want to watch the next one. I really like the product and I'm excited to sell it.” — Shirley Aguilar, CAM, CAPS, NAAEI Faculty, Director of Education, Apartment Association of Greater Dallas

Great! CallSource is the BEST tool for my team. LOVE IT!” — Mary Alice, Sequoia Cable Ranch

Team Buckingham loves CallSource! Our private label university has taken out training to a whole new level. Our on-site teams are thrilled with the opportunity to take continuing education from the comfort of their own office at a time that works best with their schedule. CallSource makes it happen!
Kudos to Collean, Irene, and Alexis who are the best team to work with.” — Kim Hurd, Director of Professional Development, Buckingham Management, LLC

CallSource has enhanced our business on every level of our organization and made every client’s experience better in every possible way. From the moment CallSource began recording our calls, we have been able to dig deeper into what our customers want and how each marketing campaign compares. We find it more important than ever to track and listen to our calls.

The missed call notifications have become a saving grace. We are able to contact the customer back quickly, saving sales opportunities and addressing service emergencies.

CallSource helped us recognize the need for a Business Development Center, or “Client Care Center,” as we call it, which now answers 100% of our calls effectively and efficiently. We identified an opportunity to set more appointments at each store, resulting in a higher sales volume. We were able to identify the areas in which we could better train our call handlers and have hired a trainer to fulfill those needs.

Everyone at CallSource has been friendly and eager to help us. Their site is easy to navigate and export data from. We are able to compare current data to historical data, helping us to recognize and measure the improvement and growth we have achieved. The investment has paid off in large dividends throughout the years; thank you very much Vince and CallSource!” — Audrie Roush, Sales & Marketing Coordinator, MobilityWorks

Yes we use DealSaver every day. It’s great checks and balance system.” — Andy Patterson, Sales Manager, South Bay Lexus

Kelly although I don't have a definite number, I feel like every deal saver has been very valuable to us. I would say at least 75% of the time, it leads to a confirmed appointment by a manager. Thanks for your help.” — Martin Dinh, Asst General Mgr, Frank Smith Toyota / Hyundai

Unless you have someone dedicated to listening to all sales calls almost immediately, DealSaver is an invaluable tool if you want to maximize the capabilities of call tracking. This program has given me an unbiased insight into our BDC and is unlike anything else we’ve used. The DealSaver alerts give me the opportunity to quickly recapture a lead that otherwise may have been lost. The DealSaver Daily Summary report I receive gives me the opportunity to see an overview of how staff is performing on the phone – both good and bad. I can easily recognize who consistently takes solid phone calls and who needs additional training. ” — Todd Holmes, General Manager, Leith Honda

• The National Apartment Association Educational Institute (NAAEI) sought to improve communication with and provide additional value to its local and state apartment associations around the country. After reviewing proposals from various education and technology companies, NAAEI selected CallSource to design a customized learning management platform for NAAEI and the state and local apartment associations.

• This highly-affordable system will provide an easy-to-use, graphical interface to deliver eLearning content from numerous sources. It will give local and state apartment associations an option to license or otherwise share content with one another and with NAAEI and will register and track all classroom training, as well as eLearning.

• For the first time, NAAEI will be able to track and retain each multifamily professional’s training history even when an individual moves from region to region or from company to company.
” — Maureen Lambe, Vice President, National Apartment Association Education Institute

CallSource is the absolute best investment we had made! The tracking reports are Invaluable and the customer service is the absolute best in the industry.” — Melanie Russell, Marketing Manager, AHFH - Hawaii

Our Company leased up a new Community in a record 9 months due to CallSource.
We did not pay one locator commission during the lease up. I can't imagine working anywhere without CallSource as a tool.” — Elizabeth Francisco, Vice President, Sequoia Real Estate Management

CallSource is on invaluable tool for our mgt. teams and our sales teams.” — Elaine Delude, VP of Marketing, Realty Services Inc.

Sunchase appreciates the partnership with CallSource. The relationship continues to improve our performance. We are able to allocate our advertising dollars more effectively.” — Char B. Rice, VP of Operations, Sunchase

The services provided by CallSource have enabled us to save money and make better business decisions. We couldn't ask for a better business partner than CallSource.” — D. Dawn Miller, Director of Marketing, Sawyer Realty Holding LLC

I was impressed with the product, ease of use as well as the knowledge and professional conduct of Kathie and her staff on training and follow up.
The most important need was to help identify missed opportunities and to provide immediate feedback and training for our staff.
Performance Management, Coaching and Training.
Call Source has been a great tool to help synergize our leasing staff in our organization in becoming more proficient in selling
We have been able to increase our occupancy rates and closing rates on prospective sales calls as well as follow up on missed calls, as well as provide immediate feedback and training to our leasing agents. This system is a must for any organization in order to be a leader in their market. This has given me an added advantage over my competitors and helps provide consistent uniform training thru out our organization. ” — Allan Carr, Senior V.P., Midwest Property Management

Working with CallSource has allowed us to track our advertising dollars more effectively. For instance, we ran a common “30 Wanted” campaign we thought 90% of the calls came from the 10,000 piece direct mail. However, looking at the CallSource data showed 75% of the appointments were actually from the newspaper ad. This allows us to make more informed decisions on future campaigns.” — Stuart Spencer, President, Advanced Ear Care

I began utilizing CallSource. In doing so, I have completely eliminated the guesswork involved in analyzing the responses I receive from my marketing campaigns. By using CallSource provided phone numbers, I know EXACTLY how many calls I receive every time I run a newspaper ad, direct mail campaign, lunch and learn, etc. I even know how many calls I receive from ads that I have placed in telephone books and websites. More importantly all of the data is analyzed by CallSource and expertly detailed in a format that is easy to access. Furthermore, because the calls are monitored, and because CallSource provides valuable feedback and training, my support staff is continually improving upon the methods in which calls are handled, and I am seeing far more opportunities to allow my business to flourish. In conclusion, I can say without any hesitation whatsoever, that the implementation of CallSource into my business has been invaluable.” — Richard C. Amon, HAS, BC-HIS

The power of advertising numbers is so phenomenal it actually makes me smile when I am in front of a potential media representative. To be able to be in control of the whole negotiations with back up numbers is so COOL.

Now let’s talk about what it does in terms of internal company usage. To be able to listen to calls and call up the PCC’s and talk to them about the calls…….GOOD or BAD……is great. To allow the PCC’s to be able to go in and check missed calls and to get additional training is some powerful stuff. Bottom line………numbers do not lie, and with this CallSource program….I have the numbers. This is good GOOD STUFF!!!” — Kim D. Keller, CEO/Owner

Recently Cornerstone had some major challenges within our organization regarding the documentation of attendance for Fair Housing Classes. We were scrambling to make sure everything was complete. During our challenge the directions were changed multiple times. My team felt defeated because there was no way we would be able to complete the demands.

WOW.... your team heard about the challenge, got involved and TOOK OVER! This was far the greatest vendor CUSTOMER SERVICE EXPERIENCE my team and I have ever experienced. More importantly, your team was in communications with us 24/7, often working late into the evening from their home computers and early in the morning EST time to make sure we had everything required.

The team truly went beyond the call of duty.

This was truly an amazing experience, and I am so glad CallSource was the one to deliver it! YOUR COMPANY ROCKS!!!” — Don Sanders, V.P. Marketing & Training, Cornerstone Group

I am a huge advocate of CallSource as it has allowed me to effectively monitor our stores and the peoples process for handling our customers. Worth its weight in Gold!!!!” — Brad Bickle, CEO, Stanley Automotive Enterprises

If you need to get started tracking your inbound calls, I recommend CallSource for call tracking. I have used five different call tracking services over the last four years, and CallSource is my favorite. At some point I’ll do a comparative review of the call tracking services I’ve used, but for now, just take my word for it. ” — Kenny Pratt, sellingstorage.com

We’ve been using CallSource tracking phone numbers on every piece of our marketing material for over a year now. CallSource goes way beyond just call counting by marketing source. Each call is recorded and a wide variety of reports can be accessed anytime online. These reporting capabilities allow you to drill down and conduct very detailed analysis of incoming calls.

Every call we receive is analyzed by their staff to determine if the caller is a prospect or non-prospect. This tool tells me how effective the marketing truly is and eliminates the guesswork. I now know what works and is generating real prospect calls, and what doesn’t work because it didn’t generate enough prospects for the cost of the ad. I have learned a lot because of CallSource. Over the past 5 months, I have increased my marketing effectiveness by 17%, a figure I never previously tracked. I now know my actual cost per lead for everything I use a tracking number for. I am currently using 41 different tracking numbers on the different marketing programs that I am running. I am now able to make informed decisions about where to focus my marketing budget.

CallSource also listens to many of our prospect calls to determine how well the call was handled on our end. For training opportunities, this saves us time by focusing on the lower scored calls, since they represent the areas where we can improve the most. Their staff conducts regularly scheduled calls to review the information in a coaching environment and provides recommendations on best business practices. We know we are improving because we have seen our scores improve for each call taker and our prospect to appointment conversion rates have improved by 6% points over a 5 month period.

Without a doubt, CallSource has proven to be an excellent business improvement tool. I strongly recommend them” — David Hammond, President, Hammond Services

CallSource provides us with an invaluable tool that has enabled us to drive better results! The reporting and analytics they provide are essential in understanding the effectiveness of our marketing efforts and the performance of our team. By working with CallSource we have been able to save money and improve leasing pace, which has had a positive impact on our bottom line! I recommend CallSource to any company that wants to achieve better results!” — April Boham, Scully Company

We have five hundred employees spread over several different States and locations. CallSource has made it easier for us to get training out to a large group of individuals spread out over various locations and to get it out within a certain timeframe of them being hired.” — Katie Smith, Human Resources Manager, JMG Realty, Inc.