Glossary of CallSource Brands and Services
Call2Action ®
Record, archive, and broadcast voice messages to one or many of your customers or prospects
CallReview ®
A feature included with CallTrack® call tracking services. CallReview records calls from prospects for review by sales staff, management, trainers. CallReview features mp3 recordings accessible via Web.
CallPower ®
Affiliate lead generation program. Subscribers pay only for leads delivered.
CallMeNow ®
A click opens a request to automatically initiate a call between salesman and Web visitor. Fully integrates with CallTrack ® call tracking and call reporting.
CallSource ®
The company that invented CallTrack ® call tracking and call recording as a service and now integrates hosted services that benefit a client's Marketing, Operations, Sales and Training.
CallTrack ®
The original call tracking service, invented by CallSource®, provides call tracking and call recording to hundreds of thousands of businesses throughout North America.
DealSaver sm
CallSource analysts review every call to a subscribing business, promptly notifying management each time they discover a missed sales opportunity that could potentially be saved. Fully integrates with CallTrack® call tracking and call recording services.
InSource sm
Advanced call routing allows subscribers to create a "virtual call center" without moving personnel to a physical call center. Let your most skilled call-handlers manage your calls no matter where they are based; whether at home or in geographically dispersed offices. InSource integrates with CallTrack® call tracking and call recording services.
iReview ®
A service that integrates with CallTrack® call tracking and call recording, allowing a subscriber to utilize a web-based interface to score the performance of employees who handle inbound calls.
Education on Demand®
A series of eLearning classes, available to subscribers, that train employees and reinforce training on job-related skills and legal compliance.
LeadManager sm
A web-based lead management program that integrates with CallTrack® call tracking and call recording to pop open a screen on a subscriber's computer for input of information about the call transaction. The screen is pre-populated with date and time, caller's telephone number, and other information that can be derived from the call stream. The operator then adds information that describes the caller's interests and concerns as well as followup information.
LeadPop ®
The online, CallSource input form that is described under "LeadManager," above. Whenever a subscriber receives a call on a CallTrack® local or toll-free number, the pre-populated form appears on the subscriber's computer screen, inviting and requiring completion of the lead information by the agent receiving the call.
LeadScore ®
A CallSource service that reviews every call tracked and recorded by CallTrack® to determine whether it was a revenue opportunity or not. Filtering out vendor calls, misdials, repeat calls, etc. allows the accurate computation of cost-per-lead by marketing source and closing ratio by telephone sales representative.
Level 4 ®Training
Level 4 is the highest level of training evaluation. Level 4 means not just learning, but a change in behavior that generates business results. CallSource telephone skill training integrates with the easy-to-use, company-customizable, Our University®, learning management system.
Notifone ®
A voice broadcast system that allows subscribers to send recorded messages by telephone to one or many clients or prospects. The system reports which recipients listened to a Notifone® message, and for how long.
One Moment, Please sm
A system with customizable content that CallTrack ® clients can attach to their office pbx system to play music or messages to callers on hold.
Our University ®
A hosted, easy-to-use, learning management system any company can afford. Our University is branded to the subscribing business and can track all employee training in every format and deliver eLearning classes, with pre and post training testing and printing of completion certificates. Our University integrates with Telephone Performance Analysis to measure the on-the-job impact of a company's training programs.
An expanded version of Our University® is designed for business associations to deliver and track training to their members and to affiliated associations.
Results sm
The first system to integrate marketing, operations, sales, management and training. Results includes CallTrack® call tracking and call recording, LeadScore® lead analysis, Telephone Performance Analysis sm sales skills report cards, Our University® learning management system, and Level 4® Training content. The Results sm system closes the loop from lead generation to lead conversion for continuous improvement of business performance.
Results University sm
A hosted, learning management system provided free to CallSource clients, providing training content specific to getting the most from CallTrack® call tracking and other CallSource services.
SpeedScore ®
A service that integrates with CallTrack ® call tracking and call recording. Analysts review recorded calls and report to the client which calls from prospective customers resulted in sales or appointments and which did not.
Telephone Performance Analysis sm
A service that integrates with CallTrack ® call tracking and call recording. Analysts review recorded calls and rate the performance of a client's telephone sales or customer service staff. Based on industry standards and client scripts and practices, a report card is issued for each company, branch, and individual call-handler. Telephone Performance Analysis is a powerful tool for accountability and training.
