Services Maintenance Suite

Maintenance Suite

Maintenance Suite tracks internal maintenance calls from the initial resident request to the follow-up response from your maintenance team

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Boost Resident Retention with Maintenance Suitesm

Your maintenance program is one of the best lifelines to resident retention. A timely response to a maintenance call can be as important as the work itself.  And if a request does not get a timely response, what could have been a simple repair can become a catastrophe. That's why CallSource® developed Maintenance Suite. 

Maintenance Suite tracks internal maintenance calls from the initial resident request to the follow-up response from your maintenance team. The playback feature allows you listen to each request and how it was handled, so you can be sure your maintenance team is following your protocols for call-handling, response time, and manner of repair.

Maintenance Suite:

  • Tracks and records all maintenance request calls
  • Provides accuracy and accountability (no more "he said...she said")
  • An automated system for managing maintenance requests

Boost your resident satisfaction and lease renewals with Maintenance Suite by CallSource.

Why CallSource

CallSource delivers Results, the first and only integrated sales, marketing, analytics, and training system. This breakthrough solution goes beyond call tracking and recording to provide continuous monitoring and improvement of telephone performance.  Managing more than 1,500,000 toll-free and local tracking numbers for over 250,000 businesses throughout the U.S. and Canada, CallSource delivers innovation, experience, and unsurpassed customer service.  

Interested? Feel free to contact us.

We were searching for a partner to provide not only a quality "off the shelf" on-line training but also to develop a custom Orientation suite of courses for our employees. The team at CallSource exceeded our expectations providing a creative, engaging, quality product that met the objectives set and in the time promised. We are looking forward to working with CallSource on more programs for ECI Management. More »

— Semantha Grogan, Training Director, ECI Management Read more testimonials

CallSource President to Speak at NAA Education Session in New Orleans

CallSource President, Mark Powers, will be among the experts speaking at the 2010 National Apartment Association Education Conference, Thursday, June 24th, in New Orleans.  

In an education session titled “Building Your Dynamic Culture, Developing Talent and Retaining Employees and Residents,” Powers will provide an in-depth look into how analytics can be used to cultivate and nurture motivated, engaged and results oriented employees.

Powers will also examine the role of proper training in developing a corporate culture that retains talent, reduces turnover and provides a solid foundation for success.  In addition, he will identify the key elements and benefits of successful training and how to ensure employees remain a company’s most valuable asset.