Services Telephone Performance Analysis®
Telephone Performance Analysis
Recorded calls are reviewed and graded on industry standards or criteria defined by the subscriber.
View: (0) ()Let us analyze your employees' sales skills. Stop losing sales due to poor call handling!
CallSource® Telephone Performance Analysis® is a service that integrates with CallTrack® call tracking and LeadScore® lead qualification. Recorded calls are reviewed and graded on industry standards or criteria defined by the subscriber. Through comprehensive sales performance evaluations, targeted training courses are recommended to improve sales and customer care performance.
- Retain your employees by empowering them to succeed
- Save your time and effort in evaluating call-handling skills
- Pinpoint skill gaps and relevant training opportunities for your employees
- Detect changes or trends in your employees' performance
TPA is an industry-leading solution that provides unmatched insight into how your employees interact with customers or prospects.
Why Use Telephone Performance Analysis®?
If your marketing is generating telephone leads, but you aren’t happy with your sales results, the problem could be the way your team handles those calls. Telephone Performance Analysis® integrates with CallTrack® call tracking to review your calls, providing a customized assessment of each individual's skills; identifying ineffective sales techniques and alerting you to lost sales opportunities.
Telephone Performance Analysis® (TPA) provides unmatched insight into how your employees interact with your customers and prospects. TPA helps:
- Reduce turnover expense; retain your employees by empowering them to succeed
- Save time evaluating your employees' skills and identifying relevant training
- Detect changes or trends in an employee’s performance
- Motivate your employees by making their performance public within your organization
Who Uses Telephone Performance Analysis®?
Telephone Performance Analysis® is used by Sales and Customer Service Representatives and their Managers - as well as Trainers and Training Managers.
How Does Telephone Performance Analysis® Work?
CallTrack® recorded calls are reviewed by our experts and graded on industry standards or criteria defined by your company. Each employee receives a report card and individual recommendation for training designed to improve sales and customer service performance. Ranking by TPA score allows you to compare individual employees, sites, regions – and even your company vs. competitors in your industry. Subscribers to Our University® Learning Management System see employees’ TPA scores alongside training course completions.
Why Choose CallSource®?
CallSource® delivers innovation, experience, and unsurpassed customer service. Our in-depth knowledge and experience includes integrated call tracking, call recording, lead management, lead scoring, telephone performance analysis, learning plus sales and customer service training.
